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Gold necklace with two round pebble charms engraved on a wooden surface

Get In Touch With Us

Our Hove based jewellers workshop is open Monday - Friday 9am - 3pm.

We kindly request that you make sure you're reaching out to the correct business before getting in touch as we get dozens of enquiries for a company with a similar name 'Scarlett Jewels' - this Hong Kong company is NOTHING to do with us.

If you're genuinely needing to get in touch with us complete the form below and we'll be in touch quickly.

December 15, 2025

⚠️ URGENT: If You Ordered from "Scarlett Jewels" - READ THIS

Are you looking for help with an order from "Scarlett Jewels"? STOP. You are in the wrong place. Quick Check - Did You Order From Us? Look at your order confirmation email. Does your order number start with "SCJ"? ✅ YES, usually their orders start with SCJ → You ordered from Scarlett Jewels (NOT US)❌ NO, different format → You may have ordered from us (Scarlett Jewellery) We also sell on Etsy & Not On The High Street. We Are NOT Scarlett Jewels Scarlett Jewellery (US - THIS WEBSITE) Scarlett Jewels (NOT US) ✅ scarlettjewellery.com ❌ scarlettjewels.com ✅ Based in Brighton, UK ❌ Company registered in Hong Kong ✅ Order numbers: Various formats usually start with #2 ❌ Order numbers usually start with SCJ ✅ We ship orders on time within 1-2 days ❌ Reports of non-delivery ✅ Real UK business, 25+ years ❌ Suspected scam operation, domain name registered only last year. Their website as of December complete with fake AI jeweller and mass produced base metal jewellery made in China with fake RRP prices to make their sales look huge and like they are about to end: Our website as of December complete with genuine photos of handmade solid silver & gold jewellery crafted & finished in the UK: What To Do RIGHT NOW If You Ordered from Scarlett Jewels, not received your order and found yourself here. 🚨 STEP 1: Contact Your Bank IMMEDIATELY Time is critical. The faster you act, the better your chances of getting your money back. Call your bank or credit card company and say: "I paid for products that were never delivered" "I need to dispute this charge" "I want to request a chargeback" Important dates: Most banks allow chargebacks within 120 days Some credit cards give you longer DO NOT WAIT 📱 STEP 2: Report the Fraud If you're in the USA: Report to FBI's Internet Crime Complaint Center: www.ic3.gov Report to Federal Trade Commission: reportfraud.ftc.gov If you're in another country: Search for "report online fraud [your country]" Contact your local consumer protection agency 📧 STEP 3: Keep All Evidence Save and screenshot: Order confirmation emails Payment receipts Any communication from Scarlett Jewels Screenshots of their website/ads Your bank statements showing the charge Why We Wrote This Blog Post Scarlett Jewels appears to be an badly reviewed (possibly scam) company that: Uses a similar name to legitimate jewellers (like us) Uses AI-generated images and fake "retiring jeweller" stories Takes payments but doesn't deliver products (or sends cheap items) Doesn't respond to customer service enquiries Doesn't give refunds to poor quality orders Has been reported by hundreds of customers - read their trustpilot reviews here: https://uk.trustpilot.com/review/scarlettjewels.com We receive dozens of messages EVERY WEEK from people who ordered from them and contact us in error chasing their orders. We have even been featured on national news on the BBC because of this confusion but it has not stopped the constant flow of people mistakenly contacting us in error. We CANNOT Help You If You Ordered from Scarlett Jewels We understand you're frustrated and upset. We would be too. But here's the truth: We didn't take your order We didn't take your money We have no access to their systems We cannot contact them on your behalf We cannot issue refunds for their orders We cannot track their shipments The ONLY people who can help you get your money back are: Your bank/credit card company (chargeback) Law enforcement/consumer protection agencies How to Avoid This Happening Again Before buying jewellery online: ✅ Check the website carefully - read the URL✅ Look for a physical address - real businesses list their location✅ Check reviews - search "[company name] scam" or "[company name] reviews"✅ Be suspicious of huge discounts - 70% off is often too good to be true✅ Watch for "retiring jeweller" stories - these are often AI-generated scams✅ Use a credit card - better fraud protection than debit cards About Scarlett Jewellery (The REAL Us) We are a legitimate, established UK jewellery business: 27+ years in business Physical workshop in Brighton, UK Real hallmarked sterling silver and solid gold Actual customer service (phone, email, chat) Genuine reviews from real customers We ship what we promise, when we promise We are award winning exhibitors at the RHS Chelsea Flower Show since 2010 We create original designs and care deeply about our craft and our customers. We are heartbroken that people are being scammed by companies using similar names to ours. Final Message If you ordered from Scarlett Jewels: Call your bank NOW. Today. Do not wait. We genuinely wish we could help you more, but we are a completely separate business. Your bank is your best chance of recovering your money. If you ordered from US (Scarlett Jewellery): Your order will arrive as promised We're here to help with any genuine enquiries Contact us via chat, email, or phone Still Not Sure? Check your order confirmation email: From Scarlett Jewels? → Your email will be from scarlettjewels.com domainFrom Scarlett Jewellery? → Your email will be from scarlettjewellery.com domain Order number starts with SCJ? → Scarlett Jewels (NOT US)Different order format? → Possibly us - contact us to confirm Last updated: December 2024 We hope this information helps. Please share this post with anyone else who may have been affected. Stevie HolmesDirector, Scarlett Jewellery LtdBrighton, UK

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October 8, 2025

Protecting Yourself From AI-Generated Fake Jewellery Retailers

Following on from our previous post about the confusion between Scarlett Jewellery and the similarly-named "Scarlett Jewels", I want to share something that affects far more people than just our jewellery business.

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