Are you looking for help with an order from "Scarlett Jewels"?
STOP — you are in the wrong place. Please read on.
Look at your order confirmation email. Does your order number start with "SCJ"?
✅ Yes, starts with SCJ → You ordered from Scarlett Jewels (not us)
❌ No, different format → You may have ordered from us (Scarlett Jewellery). We also sell on Etsy and Not On The High Street.
We are not Scarlett Jewels
| ✅ Scarlett Jewellery (this website) | ❌ Scarlett Jewels (not us) |
|---|---|
| scarlettjewellery.com | scarlettjewels.com |
| Based in Brighton, UK | Company registered in Hong Kong |
| Order numbers: various formats, usually start with #2 | Order numbers usually start with SCJ |
| We ship orders on time within 1–2 days | Reports of non-delivery |
| Real UK business, 25+ years | Suspected scam operation — domain registered only last year |
What to do right now if you ordered from Scarlett Jewels
Time is critical. The faster you act, the better your chances of getting your money back.
Call your bank or credit card company and say:
- "I paid for products that were never delivered"
- "I need to dispute this charge"
- "I want to request a chargeback"
Important: Most banks allow chargebacks within 120 days. Some credit cards give you longer. Do not wait.
If you're in the USA:
- Report to FBI's Internet Crime Complaint Center: www.ic3.gov
- Report to Federal Trade Commission: reportfraud.ftc.gov
If you're in another country:
- Search for "report online fraud [your country]"
- Contact your local consumer protection agency
Save and screenshot everything:
- Order confirmation emails
- Payment receipts
- Any communication from Scarlett Jewels
- Screenshots of their website or ads
- Your bank statements showing the charge
Why we wrote this blog post
Scarlett Jewels appears to be a badly reviewed — and possibly scam — company that:
- Uses a similar name to legitimate jewellers (like us)
- Uses AI-generated images and fake "retiring jeweller" stories
- Takes payments but doesn't deliver products, or sends cheap alternatives
- Doesn't respond to customer service enquiries
- Doesn't give refunds for poor quality orders
- Has been reported by hundreds of customers — read their Trustpilot reviews here
We receive dozens of messages every week from people who ordered from them and contact us by mistake chasing their orders. We have even been featured on national news on the BBC because of this confusion — and still the messages keep coming.
We cannot help you if you ordered from Scarlett Jewels
We understand you're frustrated and upset. We would be too. But here's the truth:
- We didn't take your order
- We didn't take your money
- We have no access to their systems
- We cannot contact them on your behalf
- We cannot issue refunds for their orders
- We cannot track their shipments
How to avoid this happening again
Before buying jewellery online:
- Check the website carefully — read the full URL before you buy
- Look for a physical address — real businesses list their location
- Check reviews — search "[company name] scam" or "[company name] reviews"
- Be suspicious of huge discounts — 70% off is often too good to be true
- Watch for "retiring jeweller" stories — these are often AI-generated scams
- Use a credit card — better fraud protection than debit cards
About Scarlett Jewellery (the real us)
We are a legitimate, established UK jewellery business:
- 27+ years in business
- Physical workshop in Brighton, UK
- Real hallmarked sterling silver and solid gold
- Actual customer service — phone, email, and chat
- Genuine reviews from real customers
- We ship what we promise, when we promise
- Award-winning exhibitors at the RHS Chelsea Flower Show since 2010
We create original designs and care deeply about our craft and our customers.
We are heartbroken that people are being scammed by companies using similar names to ours.
Final message
If you ordered from Scarlett Jewels: call your bank now. Today. Do not wait.
We genuinely wish we could help you more, but we are a completely separate business. Your bank is your best chance of recovering your money.
If you ordered from us (Scarlett Jewellery):
- Your order will arrive as promised
- We're here to help with any genuine enquiries
- Contact us via chat, email, or phone
Still not sure?
From Scarlett Jewels? → Your email will be from the scarlettjewels.com domain
From Scarlett Jewellery? → Your email will be from the scarlettjewellery.com domain
Order number starts with SCJ? → Scarlett Jewels (not us)
Different order format? → Possibly us — contact us to confirm
Last updated: December 2024
We hope this information helps. Please share this post with anyone else who may have been affected.
Director, Scarlett Jewellery Ltd
Brighton, UK
2 comments
Dear Stevie Holmes, firstly I would like to say thank you for taking the time to put up this page for people who have been scammed by Scarlet Jewels, it means a lot to know there are still people with integrity. I am fortunate in that I didn’t spend a lot of money (though I am a pensioner) and the items I purchased would have been presents. I hope something can be done to stop these scammers from robbing people. Thank you once again for your time and your kindness. Wishing you all the very best for 2026. Cynthia
I am so fortunate that my payment ($200 approx) failed and I was led to your site here through Google. I really dodged a bullet. So many gimmicky sites out there offering inferior products. The saying is true – “if it looks too good to be true, it IS” I sure do love that ocean ring though! All my jewelry was destroyed in house fire this year (So Cal Jan 2025 fires). So happy my sale didn’t go through!!!