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Jewellery Care & Repairs

The Scarlett Guarantee

In the very unlikely event that your jewellery requires some sort of repair, Scarlett offer a six month guarantee from date of purchase and will repair free of charge or replace your item during this time. This guarantee excludes general wear and tear or misuse. Our jewellery is made to last but it will still break if not treated right.

 

We will of course happily repair a broken clasp for you any time - catching bracelets on door handles is a remarkably common reason for a fault developing, and easy for us to fix.

 

Scarlett's Jewellery Repair Service

After the six month guarantee period we can still repair your jewellery for a nominal fee, including postage costs.

Things like our charm rings & Que Sera Rings that have moving parts do wear over time and need a slight service every year or so keep from losing the heart or wearing out the bead -this depends on how often you wear it of course.

Get in touch for a quote on your jewellery - we don't profit from repair like this, it just matters to us that you can keep on enjoying it. Of course we only undertake repairs on items made by Scarlett.

Caring For Silver Jewellery

All silver products can be liable to tarnish over time for many reasons including

  • Exposure to perfume, chlorine, cosmetics or body lotions & sun screen.
  • Humidity and hot weather
  • Stress and diet are known to have an effect due to the release of toxins through the pores. Eating a lot of eggs can cause an increase in sulphur released through the skin and has been proven to cause silver tarnish.
  • Wearing silver jewellery whilst exercising can cause silver to tarnish quicker due to perspiration.

We suggest cleaning your jewellery with a fine-grade anti-tarnish silver polishing cloth or using silver dip if tarnishing occurs.

Guarantee & Care of Leather Bracelets

With our leather bracelets, please don't wear them swimming, showering and in the bath or washing up if you want them to last a long time. Leather is a natural product and it doesn't like being submerged in water. You wouldn't do it to a vintage biker jacket so please, please don't do it to our lovely, stitched Italian leather bracelets. Exposure to water can also cause the clasps to become loose over time.

Our Mojos and Traveller Charm leather bracelets have all been designed so the beads and charms can easily be added and removed - this does mean without care they can fall off when you're fastening your bracelet, so it's best to get help fastening them where possible. 

We can supply silicone 'stoppers' for these bracelets which help the beads to stay on - get in touch for details.

Storing Silver Jewellery

A container that locks out air is preferable to storing your jewellery unwrapped in a gift box. The most common household items with this function are ziplock bags, or any other airtight bag with a non-abrasive surface.

We do offer a cleaning service, just give us a call on 01273 722 110 for more information. Postage is payable for shipping your jewellery to us and back to you by return, but we will clean your jewellery for free.

Scarlett Jewellery Repair & Sizing Price List

Ring Sizing 1-2 sizes To adjust a Scarlett ring design size by 1 or two sizes, re-polish, refinish. Service includes insured postage return. £20
Ring sizing 2 + sizes To adjust a Scarlett ring design size by 2 or more sizes. Includes insertion or removal of a section of the ring, re-polish, refinish, retaining hallmark. Service includes insured postage return. £30
Bangle Sizing - standard sizes To size a bangle down to a standard size, either 60mm, 65mm or 70mm inside diameter. Includes removal and re-attachment of charms or Mojos as required, re-polish, refinish, retaining hallmark. Service includes insured postage return. £20
Bangle Sizing - non standard sizes To size a bangle down to a non standard size, ( standard sizes are 60mm, 65mm or 70mm inside diameter). Includes insertion or removal of a section, reshaping and remaking bangle where required, removal and re-attachment of charms or Mojos as required, re-polish, refinish, retaining hallmark. Service includes insured postage return. £30
Add 1 inch to a Mini Lifetime Bracelet Includes removal and reattachment of any charms, additional 1 inch of chain adding to bracelet, professional re-polish and refinishing. Service includes insured postage return. £25
Add 1 inch to Mojo or Que Sera Bracelet Includes removal and reattachment of any beads, additional 1 inch of chain adding to bracelet, professional re-polish and refinishing. Service includes insured postage return. £25
Add 1 inch to Classic, Belcher or Lifetime Charm Bracelets Includes removal and reattachment of any charms, additional 1 inch of heavyweight chain adding to bracelet, removing and re-attachment of clasp & t-bar, professional re-polish and refinishing. Service includes insured postage return. £40
Adding a Mojo to a bangle Includes cutting open of silver bangle, removal and reattachment of any Mojos, seamless rejoining of bangle, professional re-polish and refinishing. Service includes insured postage return. £30
Soldering a single charm to a bracelet with existing charms Includes soldering of additional charm without moving any existing charms. Professional re-polish and full bracelet clean. Service includes insured return postage.  If multiple charms are being done, we can do additional charms for £2.50 each £10
Soldering charms to a bracelet with stone set, enamel or gemstone charms Includes removal and re-attachment of any stone or enamelled charms to prevent damage. Soldering of additional charms and moving existing charms to create new space on the bracelet where needed. Professional re-polish and full bracelet clean. Service includes insured return postage. £20
Repair to silver Sweetheart Charm Ring Not replacing heart - service includes rebuilding loop on ring and loop on heart, replacing adjoining loop between ring and heart. Includes professional re-polish and finish and includes insured postage return. £30
Repair to Gold Sweetheart Charm Ring Not replacing gold heart - service includes rebuilding loop on ring and loop on heart, replacing adjoining loop between ring and heart. Includes professional re-polish and finish and includes insured postage return. £99
Replacement Gold Heart for Sweetheart Charm Ring Includes brand new hallmarked replacement heart, soldering to existing charm ring, rebuilding loop on ring if needed. Includes professional refinish and insured postage return. £129
Replacement Gold Que Sera Bead Includes part exchange for scrap existing bead if worn away and not eligible for repair. Ring is opened and new bead attached, professionally refinished and insured return postage. £149