We will of course happily repair a broken clasp for you any time - catching bracelets on door handles is a remarkably common reason for a fault developing, and easy for us to fix.
After the six month guarantee period we can still repair your jewellery for a nominal fee, including postage costs.
Things like our charm rings & Que Sera Rings that have moving parts do wear over time and need a slight service every year or so keep from losing the heart or wearing out the bead -this depends on how often you wear it of course.
Get in touch for a quote on your jewellery - we don't profit from repair like this, it just matters to us that you can keep on enjoying it. Of course we only undertake repairs on items made by Scarlett.
If in the unlikely event you find something needs repair or has developed a fault just simply get in touch with us to discuss options.
Please note we are unable to repair or refund any jewellery that has had work undertaken by any other jewellers as we are unable to guarantee their work.
All sterling silver will eventually tarnish over time, but it will happen much faster when the jewellery comes into contact with chemicals and products such as perfume, salty air, sulphur, skin creams, hairspray, chlorine or if the wearer has a more acidic skin ph. The amount of tarnishing (oxidation) that occurs is entirely dependent on the skin and the day to day care habits of the wearer. Tarnishing is therefore not a manufacturing fault and doesn't mean that our jewellery is not made from sterling silver. Common causes of tarnishing happening more quickly in some people include:
We suggest cleaning your jewellery with a fine-grade anti-tarnish silver polishing cloth or using silver dip if tarnishing occurs.
Though more affordable than solid gold, gold plating is a surface finish that can wear away in time & can be affected by elements such as exposure to chemicals, lots of contact with water, heat, chlorine and fragrances found in products such as body lotions, cosmetics, hand-sanitiser etc.
If the plating on your product wears away within the first six months of your purchase we will happily re-plate your piece free of charge. However, after the first three months of purchase there will be a £15 re-plating charge.
To avoid continual re-plating we recommend that 9ct pure gold is the best option - if you don't see the piece you like in solid gold get in touch as we can custom make one for you.
With our leather bracelets, please don't wear them swimming, showering and in the bath or washing up if you want them to last a long time. Leather is a natural product and it doesn't like being submerged in water. You wouldn't do it to a vintage biker jacket so please, please don't do it to our lovely, stitched Italian leather bracelets. Exposure to water can also cause the clasps to become loose over time.
Our Mojos and Traveller Charm leather bracelets have all been designed so the beads and charms can easily be added and removed - this does mean without care they can fall off when you're fastening your bracelet, so it's best to get help fastening them where possible.
We can supply silicone 'stoppers' for these bracelets which help the beads to stay on - get in touch for details.
A container that locks out air is preferable to storing your jewellery unwrapped in a gift box. The most common household items with this function are ziplock bags, or any other airtight bag with a non-abrasive surface.
We do offer a cleaning service, just give us a call on 01273 569270 for more information. Postage is payable for shipping your jewellery to us and back to you by return, but we will clean your jewellery for free.
|Ring Sizing 1-2 sizes||To adjust a Scarlett ring design size by 1 or two sizes, re-polish, refinish. Service includes insured postage return.||£20|
|Ring sizing 2 + sizes||To adjust a Scarlett ring design size by 2 or more sizes. Includes insertion or removal of a section of the ring, re-polish, refinish, retaining hallmark. Service includes insured postage return.||£30|
|Bangle Sizing - standard sizes||To size a bangle down to a standard size, either 60mm, 65mm or 70mm inside diameter. Includes removal and re-attachment of charms or Mojos as required, re-polish, refinish, retaining hallmark. Service includes insured postage return.||£20|
|Bangle Sizing - non standard sizes||To size a bangle down to a non standard size, ( standard sizes are 60mm, 65mm or 70mm inside diameter). Includes insertion or removal of a section, reshaping and remaking bangle where required, removal and re-attachment of charms or Mojos as required, re-polish, refinish, retaining hallmark. Service includes insured postage return.||£30|
|Add 1 inch to a Mini Lifetime Bracelet||Includes removal and reattachment of any charms, additional 1 inch of chain adding to bracelet, professional re-polish and refinishing. Service includes insured postage return.||£25|
|Add 1 inch to Mojo or Que Sera Bracelet||Includes removal and reattachment of any beads, additional 1 inch of chain adding to bracelet, professional re-polish and refinishing. Service includes insured postage return.||£25|
|Add 1 inch to Classic, Belcher or Lifetime Charm Bracelets||Includes removal and reattachment of any charms, additional 1 inch of heavyweight chain adding to bracelet, removing and re-attachment of clasp & t-bar, professional re-polish and refinishing. Service includes insured postage return.||£40|
|Adding a Mojo to a bangle||Includes cutting open of silver bangle, removal and reattachment of any Mojos, seamless rejoining of bangle, professional re-polish and refinishing. Service includes insured postage return.||£30|
|Soldering a single charm to a bracelet with existing charms||Includes soldering of additional charm without moving any existing charms. Professional re-polish and full bracelet clean. Service includes insured return postage. If multiple charms are being done, we can do additional charms for £2.50 each||£10|
|Soldering charms to a bracelet with stone set, enamel or gemstone charms||Includes removal and re-attachment of any stone or enamelled charms to prevent damage. Soldering of additional charms and moving existing charms to create new space on the bracelet where needed. Professional re-polish and full bracelet clean. Service includes insured return postage.||£20|
|Repair to silver Sweetheart Charm Ring||Not replacing heart - service includes rebuilding loop on ring and loop on heart, replacing adjoining loop between ring and heart. Includes professional re-polish and finish and includes insured postage return.||£30|
|Repair to Gold Sweetheart Charm Ring||Not replacing gold heart - service includes rebuilding loop on ring and loop on heart, replacing adjoining loop between ring and heart. Includes professional re-polish and finish and includes insured postage return.||£99|
|Replacement Gold Heart for Sweetheart Charm Ring||Includes brand new hallmarked replacement heart, soldering to existing charm ring, rebuilding loop on ring if needed. Includes professional refinish and insured postage return.||£129|
|Replacement Gold Que Sera Bead||Includes part exchange for scrap existing bead if worn away and not eligible for repair. Ring is opened and new bead attached, professionally refinished and insured return postage.||£149|