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Why There's No Winter Sale This Year: The Reality of Rising Silver Prices
I'm sitting down to write this post with a cup of tea and some news I really wish I didn't have to share. It's about why there's no Winter Sale this year, and what's coming next for the business.
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⚠️ URGENT: If You Ordered from "Scarlett Jewels" - READ THIS
Are you looking for help with an order from "Scarlett Jewels"? STOP. You are in the wrong place. Quick Check - Did You Order From Us? Look at your order confirmation email. Does your order number start with "SCJ"? ✅ YES, usually their orders start with SCJ → You ordered from Scarlett Jewels (NOT US)❌ NO, different format → You may have ordered from us (Scarlett Jewellery) We also sell on Etsy & Not On The High Street. We Are NOT Scarlett Jewels Scarlett Jewellery (US - THIS WEBSITE) Scarlett Jewels (NOT US) ✅ scarlettjewellery.com ❌ scarlettjewels.com ✅ Based in Brighton, UK ❌ Company registered in Hong Kong ✅ Order numbers: Various formats usually start with #2 ❌ Order numbers usually start with SCJ ✅ We ship orders on time within 1-2 days ❌ Reports of non-delivery ✅ Real UK business, 25+ years ❌ Suspected scam operation, domain name registered only last year. Their website as of December complete with fake AI jeweller and mass produced base metal jewellery made in China with fake RRP prices to make their sales look huge and like they are about to end: Our website as of December complete with genuine photos of handmade solid silver & gold jewellery crafted & finished in the UK: What To Do RIGHT NOW If You Ordered from Scarlett Jewels, not received your order and found yourself here. 🚨 STEP 1: Contact Your Bank IMMEDIATELY Time is critical. The faster you act, the better your chances of getting your money back. Call your bank or credit card company and say: "I paid for products that were never delivered" "I need to dispute this charge" "I want to request a chargeback" Important dates: Most banks allow chargebacks within 120 days Some credit cards give you longer DO NOT WAIT 📱 STEP 2: Report the Fraud If you're in the USA: Report to FBI's Internet Crime Complaint Center: www.ic3.gov Report to Federal Trade Commission: reportfraud.ftc.gov If you're in another country: Search for "report online fraud [your country]" Contact your local consumer protection agency 📧 STEP 3: Keep All Evidence Save and screenshot: Order confirmation emails Payment receipts Any communication from Scarlett Jewels Screenshots of their website/ads Your bank statements showing the charge Why We Wrote This Blog Post Scarlett Jewels appears to be an badly reviewed (possibly scam) company that: Uses a similar name to legitimate jewellers (like us) Uses AI-generated images and fake "retiring jeweller" stories Takes payments but doesn't deliver products (or sends cheap items) Doesn't respond to customer service enquiries Doesn't give refunds to poor quality orders Has been reported by hundreds of customers - read their trustpilot reviews here: https://uk.trustpilot.com/review/scarlettjewels.com We receive dozens of messages EVERY WEEK from people who ordered from them and contact us in error chasing their orders. We have even been featured on national news on the BBC because of this confusion but it has not stopped the constant flow of people mistakenly contacting us in error. We CANNOT Help You If You Ordered from Scarlett Jewels We understand you're frustrated and upset. We would be too. But here's the truth: We didn't take your order We didn't take your money We have no access to their systems We cannot contact them on your behalf We cannot issue refunds for their orders We cannot track their shipments The ONLY people who can help you get your money back are: Your bank/credit card company (chargeback) Law enforcement/consumer protection agencies How to Avoid This Happening Again Before buying jewellery online: ✅ Check the website carefully - read the URL✅ Look for a physical address - real businesses list their location✅ Check reviews - search "[company name] scam" or "[company name] reviews"✅ Be suspicious of huge discounts - 70% off is often too good to be true✅ Watch for "retiring jeweller" stories - these are often AI-generated scams✅ Use a credit card - better fraud protection than debit cards About Scarlett Jewellery (The REAL Us) We are a legitimate, established UK jewellery business: 27+ years in business Physical workshop in Brighton, UK Real hallmarked sterling silver and solid gold Actual customer service (phone, email, chat) Genuine reviews from real customers We ship what we promise, when we promise We are award winning exhibitors at the RHS Chelsea Flower Show since 2010 We create original designs and care deeply about our craft and our customers. We are heartbroken that people are being scammed by companies using similar names to ours. Final Message If you ordered from Scarlett Jewels: Call your bank NOW. Today. Do not wait. We genuinely wish we could help you more, but we are a completely separate business. Your bank is your best chance of recovering your money. If you ordered from US (Scarlett Jewellery): Your order will arrive as promised We're here to help with any genuine enquiries Contact us via chat, email, or phone Still Not Sure? Check your order confirmation email: From Scarlett Jewels? → Your email will be from scarlettjewels.com domainFrom Scarlett Jewellery? → Your email will be from scarlettjewellery.com domain Order number starts with SCJ? → Scarlett Jewels (NOT US)Different order format? → Possibly us - contact us to confirm Last updated: December 2024 We hope this information helps. Please share this post with anyone else who may have been affected. Stevie HolmesDirector, Scarlett Jewellery LtdBrighton, UK
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Last International Posting Dates for Christmas 2025
Last Order Dates for Christmas 2025 With the festive season upon us, it's crucial to place your Christmas orders in time to ensure they arrive before the big day. Here are the last recommended order dates for international deliveries from the UK using our tracked shipping services. Royal Mail International Tracked & Signed Services Please note: Royal Mail has declined to publish transparent, specific last order dates for International Tracked & Signed services this year. This suggests they are not honouring their usual delivery timeframes during the busy Christmas period. Given this lack of clarity from Royal Mail, we have set our own recommended deadlines based on standard delivery times to give your parcels the best chance of arriving before Christmas. Outside of these dates, we cannot offer any guarantee that your order will arrive in time. We offer free shipping using Royal Mail International Tracked services to all destinations worldwide except Europe. Due to increased costs from IOSS (Import One-Stop Shop) requirements and recycling levies, we cannot offer free shipping to European destinations. Sunday 7th December Last order date for all destinations outside Europe including USA, Canada, Australia, New Zealand, Asia, Africa, Middle East, Caribbean, Central and South America Wednesday 10th December Last order date for all European destinations including France, Germany, Spain, Italy, Netherlands, Belgium, Ireland, and all other European countries These are our strongly recommended order dates. Royal Mail's refusal to provide official guidance means delivery times are less predictable than usual during the peak season. To give yourself the best chance of delivery before Christmas, we advise placing your order as early as possible. DHL Express Services (Premium Courier) For guaranteed delivery with transparent, published deadlines, DHL Express offers premium courier services. DHL is significantly more expensive than Royal Mail, but there's a reason for that - they maintain their service standards year-round and provide reliable delivery commitments even during the busiest periods. DHL is not included in free shipping - this is a premium courier service with additional costs. However, for customers who need certainty of pre-Christmas delivery, it's the most reliable option. DHL quotes are available at the checkout based on your location. Tuesday 17 December Last order date for USA, Canada, Mexico, and Rest of World Thursday 18 December Last order date for Europe (both EU and Non-EU destinations) Monday 22 December Last order date for United Kingdom Important Information Royal Mail uncertainty: Without official last order dates from Royal Mail, delivery times are less predictable this Christmas. The dates we've provided above are our best estimates, but we cannot guarantee delivery outside these dates. Order early: Given Royal Mail's lack of transparency, we strongly recommend placing international orders in late November or the first week of December to maximise your chances of pre-Christmas delivery. DHL for peace of mind: If you need guaranteed delivery, DHL Express is the more reliable option this year. While it's a premium priced service, you get transparent deadlines, faster delivery, and better service standards during peak periods. Free shipping policy: We offer free Royal Mail International Tracked shipping to all destinations except Europe. European orders will incur shipping charges due to IOSS regulations and recycling levies that have significantly increased costs. Customs delays: International parcels may experience delays at customs that are beyond our control. Always allow extra time for overseas deliveries. Track your order: All our international services include tracking so you can monitor your parcel's journey. Need to Order After These Dates? If you've missed these deadlines, we'll continue processing orders throughout the festive period, but delivery before Christmas cannot be guaranteed for international destinations using Royal Mail services. For customers who need certainty, we recommend choosing DHL Express at checkout, which maintains reliable service standards and transparent delivery commitments even during the busiest time of year. For the most up-to-date information on your specific order, please check your tracking details or contact our customer service team. Wishing you a wonderful Christmas season! Our recommended dates are based on Royal Mail's standard delivery timeframes. Royal Mail has not published official Christmas 2025 last order dates for International Tracked services. DHL dates are official published dates from DHL Express UK, correct as of November 2025.
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