The Scarlett Jewels Scam
⚠️ URGENT: If You Ordered from "Scarlett Jewels" - READ THIS
Are you looking for help with an order from "Scarlett Jewels"? STOP — you are in the wrong place. Please read on. Quick check — did you order from us? Look at your order confirmation email. Does your order number start with "SCJ"? ✅ Yes, starts with SCJ → You ordered from Scarlett Jewels (not us) ❌ No, different format → You may have ordered from us (Scarlett Jewellery). We also sell on Etsy and Not On The High Street. We are not Scarlett Jewels ✅ Scarlett Jewellery (this website) ❌ Scarlett Jewels (not us) scarlettjewellery.com scarlettjewels.com Based in Brighton, UK Company registered in Hong Kong Order numbers: various formats, usually start with #2 Order numbers usually start with SCJ We ship orders on time within 1–2 days Reports of non-delivery Real UK business, 25+ years Suspected scam operation — domain registered only last year Their website — fake AI jeweller, mass-produced base metal jewellery made in China with inflated fake RRP prices. Our website — genuine photos of handmade solid silver and gold jewellery, crafted and finished in the UK. What to do right now if you ordered from Scarlett Jewels Step 1 Contact your bank immediately 🚨 Time is critical. The faster you act, the better your chances of getting your money back. Call your bank or credit card company and say: "I paid for products that were never delivered" "I need to dispute this charge" "I want to request a chargeback" Important: Most banks allow chargebacks within 120 days. Some credit cards give you longer. Do not wait. Step 2 Report the fraud 📱 If you're in the USA: Report to FBI's Internet Crime Complaint Center: www.ic3.gov Report to Federal Trade Commission: reportfraud.ftc.gov If you're in another country: Search for "report online fraud [your country]" Contact your local consumer protection agency Step 3 Keep all evidence 📧 Save and screenshot everything: Order confirmation emails Payment receipts Any communication from Scarlett Jewels Screenshots of their website or ads Your bank statements showing the charge Why we wrote this blog post Scarlett Jewels appears to be a badly reviewed — and possibly scam — company that: Uses a similar name to legitimate jewellers (like us) Uses AI-generated images and fake "retiring jeweller" stories Takes payments but doesn't deliver products, or sends cheap alternatives Doesn't respond to customer service enquiries Doesn't give refunds for poor quality orders Has been reported by hundreds of customers — read their Trustpilot reviews here We receive dozens of messages every week from people who ordered from them and contact us by mistake chasing their orders. We have even been featured on national news on the BBC because of this confusion — and still the messages keep coming. We cannot help you if you ordered from Scarlett Jewels We understand you're frustrated and upset. We would be too. But here's the truth: We didn't take your order We didn't take your money We have no access to their systems We cannot contact them on your behalf We cannot issue refunds for their orders We cannot track their shipments The only people who can help you get your money back are: 1. Your bank or credit card company (chargeback) 2. Law enforcement or consumer protection agencies How to avoid this happening again Before buying jewellery online: Check the website carefully — read the full URL before you buy Look for a physical address — real businesses list their location Check reviews — search "[company name] scam" or "[company name] reviews" Be suspicious of huge discounts — 70% off is often too good to be true Watch for "retiring jeweller" stories — these are often AI-generated scams Use a credit card — better fraud protection than debit cards About Scarlett Jewellery (the real us) We are a legitimate, established UK jewellery business: 27+ years in business Physical workshop in Brighton, UK Real hallmarked sterling silver and solid gold Actual customer service — phone, email, and chat Genuine reviews from real customers We ship what we promise, when we promise Award-winning exhibitors at the RHS Chelsea Flower Show since 2010 We create original designs and care deeply about our craft and our customers. We are heartbroken that people are being scammed by companies using similar names to ours. Final message If you ordered from Scarlett Jewels: call your bank now. Today. Do not wait. We genuinely wish we could help you more, but we are a completely separate business. Your bank is your best chance of recovering your money. If you ordered from us (Scarlett Jewellery): Your order will arrive as promised We're here to help with any genuine enquiries Contact us via chat, email, or phone Still not sure? Check your order confirmation email From Scarlett Jewels? → Your email will be from the scarlettjewels.com domain From Scarlett Jewellery? → Your email will be from the scarlettjewellery.com domain Order number starts with SCJ? → Scarlett Jewels (not us) Different order format? → Possibly us — contact us to confirm Last updated: December 2024 We hope this information helps. Please share this post with anyone else who may have been affected. Stevie Holmes Director, Scarlett Jewellery Ltd Brighton, UK
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Protecting Yourself From AI-Generated Fake Jewellery Retailers
Following on from our previous post about the confusion between Scarlett Jewellery and the similarly-named "Scarlett Jewels", I want to share something that affects far more people than just our jewellery business.
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No, We Are Not Scarlett Jewels....
Just a quick blog post to clarify we are NOT Scarlett Jewels, we are not retiring and we aren't having a closing down sale.
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