We are not Scarlett Jewels. If your order number starts with SCJ, you ordered from a different company and we cannot help you with that order.
We are receiving daily chat messages, phone calls, and emails from customers who have ordered from a website called "Scarlett Jewels." These customers report non-delivery of orders, poor quality items when they do arrive, no response to messages, and concerns they have been scammed. Understandably frustrated, many mistakenly believe that we at Scarlett Jewellery are the same company — mainly because Google search directs their enquiries to us.
We're always saddened to hear when people are scammed by companies that take their money without shipping products. After investigating, it appears this company may be using AI-generated images and videos of supposedly "retiring jewellers" to sell inferior quality jewellery — often failing to ship orders at all, or delaying them for months.
We want to make it absolutely clear: we are not in any way related to scarlettjewels.com. We cannot control what names other companies choose to use — "Scarlett" is a popular name and we welcome fair competition. This particular company, however, appears to have developed a very poor reputation.
If you're a Facebook user, you can find online groups that discuss in detail how AI imagery is being used to scam people with too-good-to-be-true jewellery discounts: see this Facebook group post.
They have used many other women's names in the past — including Amelia, Lara, and Claire. It seems it's just "Scarlett's" turn. If you look at our products you'll see our designs are nothing like theirs. Reports from the rare customers who have received a delivery suggest many pieces are sourced from Temu, Alibaba, and similar sites — and a lot of their online reviews are most likely as fake as their claims to be selling jewellery made by a small retiring business.
Spot the difference — the same products, three websites
We are completely different
We want to make it crystal clear: this is not us. We are a small, independent business based in Brighton, UK:
- We create our own original jewellery designs
- We're available by phone, email, and web chat
- We ship sterling silver and solid gold pieces directly from the UK — not China
- We are not retiring (as a team we range from teens to our fifties, and though we'd love to retire, we're committed to keeping going!)
- We do not advertise "retirement jewellery sales" on Pinterest, Facebook, or Instagram
For further information and advice on how to avoid scam jewellery companies, please read our other blog post on how some companies are using AI storefronts to rip people off: protecting yourself from AI-generated fake jewellery retailers.
If you believe you've been scammed by a company with a similar name to ours, we recommend contacting your bank to request a chargeback for any undelivered orders. Our sympathies go out to anyone who has encountered issues with online jewellery purchases.
Some of what we actually make ❤️
So anyone viewing this post can see we are entirely different, here are just a few of our pieces:
Director, Designer, Maker and person on the end of emails and chat messages
Scarlett Jewellery Ltd, Brighton, UK
{0 commentaire
I’m pleased with info in your vidio and very upsetting people turn to munger others ..I shall try get me money back as in intended to your company
I am so sorry. I received these products and thought how inferior they were. It is such a wicked world we live in. I hope you can spread the message to all since it is so hard now to work out the fake AI.
This is a total SCAM. The woman is AI,
As are the products.